Shipping & Dispatch Info

We've designed orders upto order number 27828.
Next dispatch day: Wed 16th Sept

――――――――――――――――――――

As a self-employed mum, I’ve found a system that keeps our home life balanced while ensuring clear expectations for my lovely customers.
Here’s how it works:

🖌️ Monday – I design all outstanding orders.
🛠️ Tuesday – We spend the day in the office prepping, making, and getting everything ready to go.
📦 Wednesday – Orders are packed and dropped off for shipping.

So, if you place an order on a Thursday, it will be designed the following Monday, made on Tuesday, and shipped on Wednesday.

If you've ordered after our Wednesday drop-off, your order will be designed the following Monday and shipped the following Wednesday.

Once your order is on its way, you'll receive a dispatch email with tracking details (if applicable). If it’s been longer than expected or you have any concerns, please feel free to reach out, I'm always happy to help! 😊

――――――――――――――――――――

Postage prices and places 🌍

We are a small business based in the UK.

We ship all over the world except from Ireland.
Just so you know what to expect, here's the price range for different areas:

Under £10 spend
Tracked 48: £2.75

Between £10-£40 spend
Tracked 48: £4.50

Over £40 spend
Free postage on us :)

Upgrade to tracked 24: £5.50
or next day delivery: £10

Europe flat rate postage 🇪🇺
Usually takes around 7 working days to arrive from posting.

Under £15 spend
International tracked including DDP fees: £22.50

Over £15 spend
International tracked including DDP fees: £40.00

Australia flat rate postage

Under £15 spend
International tracked: £16

£10 - £80 spend
International tracked: £25

Over £80
International tracked: £35

Please send clear photos of the damage to my contact email address within 14 days of delivery, and I'll do my best to resolve it as quickly as possible.

Your satisfaction means a lot to me, and I’ll make sure we get things sorted for you. ❤️

――――――――――――――――――――

Of course! Any lost or additional tokens can be purchased at any time under the extras and spares section.

Have another question?
Pop me an email!

kim@craftly.co.uk
★