Shipping policy
Just a quick heads-up: free shipping can’t be used alongside another discount code - we can only accept one code per order. Thank you so much for understanding! ✨
Shipping policy
As a self-employed mum, I’ve found a system that keeps our home life balanced while ensuring clear expectations for my lovely customers.
Here’s how it works:
🖌️ Monday – I design all outstanding orders.
🛠️ Tuesday – We spend the day in the office prepping, making, and getting everything ready to go.
📦 Wednesday – Orders are packed and dropped off for shipping.
This schedule runs like clockwork 99% of the time!
So, if you place an order on a Thursday, it will be designed the following Monday, made on Tuesday, and shipped on Wednesday.
If you've ordered after our Wednesday drop-off, your order will be designed the following Monday and shipped the following Wednesday.
This system keeps things running smoothly, and I really appreciate your understanding — it allows me to balance family life while creating something special for you. ❤️
Once your order is on its way, you'll receive a dispatch email with tracking details (if applicable). If it’s been longer than expected or you have any concerns, please feel free to reach out — I'm always happy to help! 😊
International Shipping 🌍
Good news, we offer international shipping to all countries!
Shipping charges for your order will be calculated and displayed at checkout.
Please note: international orders may be subject to import duties and taxes (including VAT) once your parcel reaches your destination country. Unfortunately, Craftly Ltd isn’t responsible for these charges — they are the customer’s responsibility if applied. By pressing 'purchase' you are agreeing to these terms.
How do I check the status of my order? 📦
Once your order has shipped, you’ll receive an email from us with your tracking number so you can keep an eye on its journey.
Please allow up to 48 hours for tracking information to update.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at craftlydesign@gmail.com with your name and order number, and we’ll look into it for you.
Refunds, returns, and exchanges 💛
You can view our full return policy above.
We accept returns up to 14 days after delivery, as long as the item is unused and in its original condition. We’ll refund the full order amount minus the shipping costs for the return.
If your order arrives damaged in any way, please email us as soon as possible at kim@craftly.co.uk with your order number and a photo of the item’s condition. We handle these case-by-case, but we’ll always do our best to make things right.
If you have any questions at all, please don’t hesitate to contact us at, we’re always happy to help ✨
